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At Longer Chainsaws, we understand that there may come a time where you need to return a purchase. We want to make the returns process as simple and easy as possible for you. We have a range of ways you can return an item.

How to return your Longer Chainsaws purchase

Refunds can only be paid in the same manner as the original purchase. Where a credit card attached to an original purchase cannot be produced, the refund will be processed to a Longer Chainsaws Gift Card

Afterpay

Once your order has been returned or picked up by a returns driver and receipted, we will send notification to Afterpay of your return. Refunds will be processed to Afterpay only and not to credit card, cash or gift card. For more information, please contact Afterpay on 1300 100 729 or visit the Afterpay website https://www.afterpay.com/en-AU/terms.

Zip

Once your order has been returned or picked up by a returns driver and receipted, we will send notification to Zip of your return. Refund payments for purchases made using Zip can only be paid back into your Zip account. If you opened a new Zip account for your Longer Chainsaws purchase and paid Zip an account establishment fee, the account establishment fee will not be part of your Longer Chainsaws refund. For more information, please contact Zip here: https://help.zipmoney.com.au/hc/en-us

Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to: cancel your service contract with us; and a refund for the unused portion or compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund for any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Change of Mind Returns – 30 Days

If you have changed your mind about your purchase, Longer Chainsaws will be pleased to offer you a refund or exchange provided that: You return the item within 30 days of purchase You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice) The item is in re-saleable condition, including its original packaging (if any), is unused and as sold A government issued form of identification must be presented at the time of the return in order to confirm your identity (for products with a value greater than $50). Personal information collected from you at the time of the return will only be used for the purpose of verifying and processing the return. We will record your name, postal address, phone number and email address (where appropriate). Your licence number and date of birth will not be recorded. These details are collected in accordance with our Privacy Policy and Collection Statement. If you are unable to provide a satisfactory proof of purchase, Longer Chainsaws may, at its absolute discretion, provide you with an exchange or Longer Chainsaws gift card to the current value of the item. Unless Australian Consumer Law applies, please note change of mind returns are not available for the following purchases: Gift cards Special orders

Uncollected Orders

Longer Chainsaws will hold your order for 30 days after the goods have been marked as ready for collection.

Faulty Goods Returns

If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair. Proof of purchase may be your original register receipt, credit card statement or any other form of evidence. Longer Chainsaws may have the faulty product assessed by a third-party repair agent or Manufaturer to determine the nature and cause of the fault. Longer Chainsaws reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect. Information on how we collect, use and store personal information can be found here: https://www.Longer Chainsaws.com.au/information/policies/privacy-policy. Personal information collected from you at the time of the return will only be used for the purpose of verifying and processing the return.