At Longer Chainsaws, we understand that there may come a time where you need
to return a purchase. We want to make the returns process as simple and easy as
possible for you.
We have a range of ways you can return an item.
How to return your Longer Chainsaws purchase
Refunds can only be paid in the same manner as the original purchase.
Where a credit card attached to an original purchase cannot be produced, the
refund will be processed to a Longer Chainsaws Gift Card
Afterpay
For purchases made using Afterpay, you may return the purchase.
Once your order has been returned or picked up by a returns driver and receipted,
we will send notification to Afterpay of your return.
Refunds will be processed to Afterpay only and not to credit card, cash or gift card.
For more information, please contact Afterpay on 1300 100 729 or visit the Afterpay
website https://www.afterpay.com/en-AU/terms.
Zip
For purchases made using Zip, you may return the purchase.
Once your order has been returned or picked up by a returns driver and receipted,
we will send notification to Zip of your return.
Refund payments for purchases made using Zip can only be paid back into your Zip
account.
If you opened a new Zip account for your Longer Chainsaws purchase and paid Zip
an account establishment fee, the account establishment fee will not be part of your
Longer Chainsaws refund. For more information, please contact Zip
here: https://help.zipmoney.com.au/hc/en-us
Consumer Guarantees
Our goods and services come with guarantees that cannot be excluded under
Australian Consumer Law. For major failures with the service, you are entitled to:
cancel your service contract with us; and
a refund for the unused portion or compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with
goods.
If a failure with the goods or a service does not amount to a major failure, you are
entitled to have the failure rectified in a reasonable time. If this is not done, you are
entitled to a refund for the goods and to cancel the contract for the service and
obtain a refund for any unused portion. You are also entitled to be compensated for
any other reasonably foreseeable loss or damage from a failure in the goods or
service.
Change of Mind Returns – 30 Days
If you have changed your mind about your purchase, Longer Chainsaws will be
pleased to offer you a refund or exchange provided that:
You return the item within 30 days of purchase
You produce a satisfactory proof of purchase (being your original register receipt or
online proof of purchase, such as a tax invoice)
The item is in re-saleable condition, including its original packaging (if any), is
unused and as sold
A government issued form of identification must be presented at the time of the
return in order to confirm your identity (for products with a value greater than $50).
Personal information collected from you at the time of the return will only be used
for the purpose of verifying and processing the return. We will record your name,
postal address, phone number and email address (where appropriate). Your licence
number and date of birth will not be recorded. These details are collected in
accordance with our Privacy Policy and Collection Statement.
If you are unable to provide a satisfactory proof of purchase, Longer Chainsaws
may, at its absolute discretion, provide you with an exchange or Longer Chainsaws
gift card to the current value of the item.
Unless Australian Consumer Law applies, please note change of mind returns are
not available for the following purchases:
Gift cards
Special orders
Uncollected Orders
Longer Chainsaws will hold your order for 30 days after the goods have been
marked as ready for collection.
Faulty Goods Returns
If you believe you have purchased a faulty product, you must provide proof of
purchase to receive a refund, replacement product or repair. Proof of purchase may
be your original register receipt, credit card statement or any other form of
evidence.
Longer Chainsaws may have the faulty product assessed by a third-party repair
agent or Manufaturer to determine the nature and cause of the fault. Longer
Chainsaws reserves the right to decline an exchange, refund or repair where any
product fault is caused by misuse or neglect.
Information on how we collect, use and store personal information can be found
here: https://www.Longer Chainsaws.com.au/information/policies/privacy-policy.
Personal information collected from you at the time of the return will only be used
for the purpose of verifying and processing the return.
